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Frequently Asked Questions

How quickly can I get started with Voice360?
You can get started in minutes! Schedule a demo and speak with our team to create your first AI voice agent. During your demo, you'll see how to receive inbound calls and texts. Outbound calling requires completing KYC verification and 10DLC registration for compliance.
Do I need technical knowledge to use Voice360?
No technical knowledge is required! Voice360 features an intuitive interface for creating and managing AI agents. Developers can access our API and webhooks for advanced integrations.
Can Voice360 integrate with my existing CRM?
Yes! Voice360 integrates with HubSpot and Salesforce natively. You can also connect to any system using webhooks, or use Zapier/Make for no-code integrations with thousands of apps.
What's included in a demo?
Our demo includes full platform access with AI voice agents, SMS, and call routing. You'll get a walkthrough of all features including AI voice agents, SMS, and call routing. Schedule a demo to see everything in action!
Can I make outbound calls during the demo?
During the demo, you can see how inbound calls and texts work. Outbound calling and texting requires completing KYC verification and 10DLC registration to comply with telecom regulations. Once verified, you'll have full access to all features.
Is Voice360 HIPAA compliant?
Yes, Voice360 is fully HIPAA compliant and SOC 2 Type II certified. We use end-to-end encryption and secure data centers to protect sensitive information.
Can I use my existing phone numbers?
Absolutely! You can port your existing phone numbers to Voice360 at no additional cost. Porting typically takes 5-7 business days. You can also get new local or toll-free numbers instantly.
What happens if the AI can't handle a call?
Voice360 AI agents can seamlessly transfer calls to human agents when needed. You can configure escalation rules for complex issues or when callers request a human. The handoff is smooth and maintains context.

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