AI for medical & dental offices
Virtual receptionist
for your practice.
Help reduce patient hold time and routine calls to your front desk. Your AI receptionist answers questions and takes appointment requests 24/7, in English and Spanish.
Hear the recorded callGet a free demo line with your practice's nameStart with a 15-minute call. Hear your practice's greeting.
Talk to us: (888) 274-4529Dr. Smith’s Office
From first hello to appointment confirmation
Read a Spanish conversation example
Coral Way Family Dental
Solicitud de cita · Paciente nuevo
Gracias por llamar a Coral Way Family Dental. Soy la recepcionista de inteligencia artificial. ¿En qué le puedo ayudar?
¡Hola! Soy paciente nuevo. Quisiera programar una limpieza dental.
Reproduzca la conversación para continuar.
Clínica y conversación ficticias. Demo de texto, sin audio.
Leer la conversación completa
- Recepcionista IA: Gracias por llamar a Coral Way Family Dental. Soy la recepcionista de inteligencia artificial. ¿En qué le puedo ayudar?
- Paciente: ¡Hola! Soy paciente nuevo. Quisiera programar una limpieza dental.
- Recepcionista IA: Puedo tomar su solicitud para recepción. ¿Cuál es su nombre y qué día le conviene?
- Paciente: Alex. Un martes por la mañana estaría bien.
- Recepcionista IA: Gracias, Alex. ¿Puede recepción devolverle la llamada al número desde el que llama?
- Paciente: Sí, ese es el mejor número.
- Recepcionista IA: Le pasaré a recepción su solicitud de limpieza para un martes por la mañana. Le llamarán para confirmar la cita. ¡Gracias por llamar!
Put routine calls to work
Less time on hold.
Fewer interruptions.
Patients can get routine answers while your staff helps people in the office. The receptionist follows your practice's rules and gives your team a summary of each call for follow-up.
Capture appointment requests
New and existing patients can request an appointment, a different time, or a cancellation. Your front desk confirms availability and updates the schedule.
Answer repetitive questions
Give callers your hours, location, directions, and accepted insurance list without interrupting your front desk. Questions about a patient’s specific coverage or benefits go to your staff.
Collect requests for staff follow-up
Take refill and medical-records requests as messages for your team. The receptionist collects the request; your staff handles the clinical or records follow-up.
Transfer calls that need a person
When a caller asks for a person or describes an urgent concern, route the call to the staff number you choose. We set up the handoff and after-hours instructions with you.
Measure the impact
Compare what changes at your front desk.
Use your practice's call records and summaries to compare before and after launch.
- Patient wait time
- How long callers wait for an answer during busy hours.
- Routine calls needing staff
- How many routine calls still need a handoff or callback.
Clear boundaries for patient care
The receptionist takes messages and routes calls. It does not give medical advice or make clinical decisions. We configure it to tell callers with an emergency to hang up and dial 911.
Made for your practice
Your name.
Your way of working.
Try the experience before patients use it. We work through your routine calls and the ones that need a person.
We learn your rules.
We load your hours, providers, accepted insurances, and call-handling instructions. You choose what goes to your front desk and who receives urgent calls.
Try your own demo line.
It answers with your practice's name. Call in English and Spanish, ask your common questions, and review the summaries with your team.
Keep the number patients know.
Once you approve the setup, we connect your existing number. Your team has the call summaries and the next steps for follow-up.
Before the first call
A few good questions.
Built around the way independent medical and dental practices work in South Florida.
Will it book directly into our scheduling software?
The recorded example follows a scheduling conversation through choosing a time and confirming the appointment. Direct booking for your practice depends on a scheduling connection that we verify during setup. Without that connection, the receptionist captures the request for your front desk to confirm. We review compatibility with your software before making a booking commitment.
Can patients speak Spanish?
Yes. We configure the receptionist for English and Spanish, including your greeting and the practice information it needs. The recording above is in English; a separate Spanish text example is also available.
Can we keep our existing phone number?
Yes. We plan the routing or number port with you, so patients can keep calling your practice’s existing number. You can try your personalized demo line before going live.
What about HIPAA and a BAA?
ITP360 signs a Business Associate Agreement. Before going live, we review your call-handling rules, staff access, and how patient information will be handled.
Try it with your practice
“Thank you for calling
your practice.”
Test the questions your front desk answers every day. Hear how the receptionist handles them with your practice's information and call rules.