Releases

Voice360 Release Notes v1.5.24 🔄 We are excited to announce the release of version 1.5.24, packed with powerful new features and improvements to further streamline your workflow and enhance user experience: 📞 Call Transcriptions & Sentiment Analysis We’ve added the … Read More

Voice360 Release Notes 🔄 This week, we’ve implemented more updates to enhance your experience. Here’s what’s new: 💬 Updated Message Threads We’ve once again enhanced the message threads, making them even easier to read for a better user experience. 🤖 … Read More

Voice360 Release Notes 🔄 We’ve introduced several updates designed to enhance the functionality and user experience. Here’s what’s new in this release: 📊 Queue Reports: New Event Tracking You can now track queue events, including when a call was answered, … Read More

Voice360 Release Notes 🔄 We’ve made several enhancements to improve your experience and ensure smoother operations. Here’s what’s new in this release: 🔧 UI Enhancements Improved Navigation: We’ve streamlined key pages, making them easier to navigate so you can get … Read More

Enhancements Live PanelYou can now Listen, Barge or Whisper when a user is on a call and the permissions have been assigned.The Queues Panel now shows any incoming calls that are currently on hold including their position, and time on … Read More

Enhancements CallflowsThe Voicemail action now has the option to skip the greeting.   MessagesArchived messages will now automatically un-archive when a new activity is detected.   WebphoneNew feature to exit a conference without disconnecting the other calls has been implemented. … Read More

Enhancements CallflowsTime zone is now displayed when editing a TimeZone and Date Groups. MessagesImproved UI for Pinned Messages WebphoneResolved issue when dialing “#” during calls.  

Enhancements MessagingA new emoji selector has been added when sending messages.   Phone NumbersFixed bug when switching a number to use advanced callflows UIFixed UI bugs when scrolling on larger screens.

Enhancements UI UI has been updated     Web Phone On slow connections web phone now shows ‘loading’ icon when answering a call. 10DLCEmail notifications for campaign or brand updates.        

Enhancements Funnels You can now modify the name of a funnel.   Smart Campaigns You can now filter individual Smart Campaign Tasks/LogsImporting Contact Jobs now shows time in user’s own time zone.Resolved issue when duplicating a SmartCampaign.   ContactsYou can … Read More