Voice360 Release Notes v1.5.24 🔄
We are excited to announce the release of version 1.5.24, packed with powerful new features and improvements to further streamline your workflow and enhance user experience:
📞 Call Transcriptions & Sentiment Analysis
- We’ve added the ability to transcribe recorded calls, making it easier to review conversations.
- The new transcription feature includes personal information scrubbing, depending on user compliance settings, ensuring sensitive details are protected.
- Sentiment analysis has been integrated to help you gauge the tone of the conversation, giving you better insights into customer interactions.
🔍 Enhanced Chat Filters
- You can now filter chat messages by various criteria, such as whether the contact has replied. This makes it easier to manage conversations and find relevant messages quickly.
📱 Improved 10DLC Status Messages
- We’ve made improvements to our 10DLC status messaging, providing more accurate updates and smoother messaging compliance for campaigns using 10-digit long codes.
🤖 New AI Integrations
- Our platform now supports new AI integrations, giving you more options to customize how AI interacts with your calls and messages, bringing even more automation and intelligence to your workflow.
📞 Live AI Agents
- Introducing Live AI Agents! These agents can handle live phone calls, respond to customer inquiries, and even schedule appointments on your behalf. You can customize their personality and integrate them with your existing systems for seamless interaction.
📈 Automatic Lead Management
- Our AI now helps with automatic lead management, reading through text conversations and updating lead status based on the flow of the conversation. This ensures your leads are always up to date without any manual intervention.
As always, we are committed to continuously improving your experience with Voice360, and these updates are designed to help you save time, increase productivity, and enhance the overall performance of your communications.
Let us know how these new features enhance your workflow!