📅 June 18, 2026
Version 2.1.46
Voice360 now grades the calls your team handles — automatically. Define what "good" looks like with custom rubrics, watch performance trends roll up to your manager dashboard, and dive into any single call to see exactly why it landed where it did. Quality assurance without the spreadsheet.
✨ New Feature — Quality Reviews
- → Automatic call grading — Every call your team handles is transcribed and scored against the rubric you define. AI calls and human calls both go through the same pipeline, so you get one consistent view.
- → Reviews tab — A sortable, filterable feed of every graded call. Filter by channel (AI / Voice / SMS), grade (Excellent / Good / Fair / Poor), and date range.
- → "Handled by" attribution — See which agent owned each call right in the table — works for both inbound calls (whoever answered) and outbound calls (whoever placed it).
- → Per-call detail panel — Open any row to see the overall grade, full per-criterion breakdown, AI reasoning, and call metadata side-by-side with the transcript.
- → Manager dashboard — Aggregate trends, agent leaderboards, and rubric-level performance — all in one place.
- → 5-step rule editor — Build your own scoring rubric in minutes, or start from one of three pre-built templates: Front Desk Receptionist, Sales Call Basics, or Customer Support.
- → Permission-gated — Only users with the new Quality admin permission see the tab. Toggle it per user under Admin → Users.
🐛 Bug Fixes
- → Call transcription reliability — Fixed an issue where a small percentage of voice calls were failing to transcribe correctly after a recent dependency update.
Ready to get started?
Transform your business communications with AI.