Everything You Need. Nothing You Don't.
Voice360 combines enterprise-grade phone systems, intelligent CRM, and cutting-edge AI into one unified platform. Stop juggling multiple tools and start delivering exceptional customer experiences.
AI Agents
AI Agents That Actually Work
Deploy intelligent AI agents that handle calls, texts, and chats with human-like conversations and zero downtime.
Real-Time Voice AI
Natural conversations with 0.3-second response time and 99.8% accuracy rate.
- Powered by GPT-4o for intelligent responses
- ElevenLabs integration for natural TTS
- Supports 50+ languages and dialects
- Real-time sentiment analysis
- Context-aware conversation memory
Text & Chat AI
Automated responses across SMS, MMS, and live chat with intelligent routing.
- AI-powered SMS/MMS responses
- Live chat automation
- Smart escalation to humans
- Conversation history tracking
- Auto-reply templates
Knowledge Base & RAG
Train your AI with custom knowledge bases using RAG (Retrieval-Augmented Generation).
- Upload company documentation
- Product information training
- FAQ automation
- Vector embeddings for accuracy
- Continuous learning capabilities
Custom Voice Cloning
Create branded AI voices that match your company's personality and tone.
- Custom voice profiles
- Emotional expression control
- Brand-aligned personalities
- Multiple voice options
- Natural intonation and pacing
Smart Call Handling
AI handles complex scenarios including qualification, scheduling, and support.
- Lead qualification and capture
- Appointment booking via AI
- Technical support troubleshooting
- Order taking and processing
- Intelligent call routing
Webhooks & API
Connect AI events to your existing tools via webhooks and REST API.
- Outbound webhooks on call events
- Contact sync via webhook payloads
- Trigger external workflows on AI actions
- REST API for custom integrations
- Real-time event notifications
AI Performance Analytics
Track AI agent performance with detailed metrics and conversation insights.
- Call transcription & analysis
- Customer satisfaction scoring
- Conversation flow optimization
- ROI tracking and reporting
- Resolution rate tracking
Phone System
Enterprise-Grade Phone System
Complete cloud PBX with advanced call routing, queuing, recording, and management tools.
Cloud PBX
Full-featured business phone system with zero hardware required.
- Unlimited extensions
- Local & toll-free numbers
- Call forwarding & transfer
- Call parking & paging
- Intercom functionality
Call Queues & Groups
Intelligent call distribution with unlimited queues and ring groups.
- Unlimited call queues
- Custom ring strategies
- Music on hold customization
- Queue priority management
- Real-time queue monitoring
Call Recording
Automatic call recording with secure cloud storage and easy playback.
- On-demand or automatic recording
- Secure cloud storage
- Search and filter recordings
- Configurable retention (90/180/365 days)
- Compliance-ready archiving
Advanced IVR
Multi-level IVR menus with time-based routing and custom announcements.
- Drag-and-drop menu builder
- Time-based routing rules
- Holiday scheduling
- Custom audio prompts
- Nested menu support
Voicemail to Email
Automatic voicemail transcription and delivery to email or SMS.
- Email delivery with audio attachment
- AI-powered transcription
- SMS notifications
- Voicemail-to-text
- Custom greetings per extension
Conference Bridge
Built-in audio conferencing for team meetings and client calls.
- Unlimited conference rooms
- PIN protection
- Moderator controls
- Join/leave announcements
- Recording capabilities
CRM
Built-In CRM
Powerful customer relationship management integrated directly with your communications platform.
Contact Management
Centralized contact database with complete interaction history.
- Unlimited contact storage
- Custom fields and tags
- Automatic call logging
- Contact notes and attachments
- Complete interaction history
SMS & MMS Campaigns
Engage customers with text messaging campaigns and multimedia content.
- Bulk SMS messaging
- MMS with images and videos
- Campaign scheduling
- Delivery tracking
- Two-way conversations
Omnichannel
Multi-Channel Communications
Engage customers across voice and text channels with unified AI-powered conversations.
Voice Calls
Inbound and outbound calling with AI assistance and call analytics.
- Unlimited calling plans available
- Click-to-dial from browser
- Chrome extension for web dialing
- Call screening and filtering
- HD voice quality
SMS & MMS
Business texting with multimedia support and AI-powered responses.
- Two-way SMS conversations
- Image and video messaging (MMS)
- Bulk messaging campaigns
- Message templates
- Auto-reply capabilities
Live Chat
Website chat widget with AI-powered assistance and human handoff.
- Customizable chat widget
- AI chatbot automation
- Seamless human takeover
- Visitor tracking
- Conversation history
Analytics
Real-Time Analytics & Reporting
Make data-driven decisions with comprehensive dashboards and customizable reports.
Live Dashboards
Real-time visibility into call center operations and team performance.
- Active calls monitoring
- Queue statistics
- Agent status tracking
- Call volume trends
- Customizable widgets
Call Detail Records (CDR)
Complete call history with searchable records and flexible reporting.
- Detailed call logs
- Duration and cost tracking
- Advanced filtering
- CSV export capabilities
- Long-term storage (90/180/365 days)
Agent Performance
Track individual and team performance with detailed metrics.
- Calls handled per agent
- Average handle time (AHT)
- First call resolution (FCR)
- Customer satisfaction scores
- Leaderboards and gamification
Customer Satisfaction
Measure and improve customer experience with CSAT and NPS tracking.
- Post-call surveys
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT)
- Sentiment analysis
- Feedback collection
Custom Reports
Build and schedule custom reports tailored to your business needs.
- Report builder interface
- Scheduled email delivery
- Multi-format export (PDF, CSV, Excel)
- Historical comparisons
- White-label reports
Integrations
Connect to Anything via Webhooks
Use webhooks and our REST API to connect Voice360 with your existing tools — CRMs, helpdesks, ERPs, and more.
Outbound Webhooks
Push real-time events to any external system when calls, messages, or AI actions happen.
- Call events (answered, completed, missed)
- SMS/MMS send and receive events
- AI agent actions and resolutions
- Contact created or updated events
- Configurable per-event webhooks
REST API
Build custom integrations with our REST API for full programmatic control.
- RESTful API architecture
- WebSocket support for real-time events
- Contact and lead management endpoints
- Call control and SMS endpoints
- API key authentication
CRM & Tool Sync
Sync contacts, calls, and AI insights to your CRM or business tools via webhooks.
- Push call logs to any CRM
- Sync contacts bidirectionally
- Forward AI transcriptions externally
- Trigger workflows in external tools
- Works with any webhook-compatible platform
Security
Enterprise-Grade Security
Bank-level encryption and compliance certifications to protect your business and customer data.
SOC 2 Type II Certified
Independently audited security controls and procedures.
- Annual SOC 2 audits
- Security control monitoring
- Third-party validation
- Compliance reporting
- Risk management frameworks
HIPAA Compliant
Protected health information (PHI) handling for healthcare organizations.
- Business Associate Agreement (BAA)
- Encrypted data storage
- Access controls and logging
- HIPAA compliance training
- Regular security assessments
Data Encryption
End-to-end encryption for data in transit and at rest.
- TLS 1.3 encryption
- AES-256 data storage
- Encrypted call recordings
- Secure key management
- Zero-knowledge architecture options
Access Control
Role-based permissions and multi-factor authentication.
- Role-based access control (RBAC)
- Multi-factor authentication (MFA)
- Single sign-on (SSO) support
- IP whitelisting
- Session management
Infrastructure Security
Enterprise-grade cloud infrastructure with high availability.
- Cloud infrastructure
- 99.95% uptime SLA
- DDoS protection
- Regular security patches
- Disaster recovery planning
Automation
AI-Powered Automation
Let AI handle the repetitive work so your team can focus on what matters.
Smart Campaigns
Automated outbound calling and messaging campaigns with scheduling and tracking.
- Bulk SMS/MMS campaigns
- Automated calling campaigns
- Lead nurturing sequences
- Campaign scheduling
- Campaign performance analytics
Auto-Provisioning
Automatic service provisioning for phone numbers and features.
- DID number provisioning
- Port order automation
- Automatic feature activation
- Service order processing
- Instant number assignment
AI Call Intelligence
AI that analyzes calls and conversations to surface actionable insights.
- Smart call routing optimization
- Conversation summarization
- Sentiment-based escalation
- AI call transcription
- Automated follow-up suggestions
Comparison
Voice360 vs. Traditional Solutions
See how Voice360 compares to piecing together multiple platforms.
| Feature | Voice360 | Traditional Setup |
|---|---|---|
| Phone System + CRM + AI | All-in-one platform | Multiple vendors, separate logins |
| AI Voice Agents | Built-in, ready to deploy | Requires custom development |
| Setup Time | Minutes | Weeks to months |
| Monthly Cost | $35/user | $100-200+/user (multiple subscriptions) |
| Omnichannel Support | Voice, SMS, chat + webhooks | Limited or requires add-ons |
| Integration Effort | Pre-built or API | Custom integration work required |
| Real-Time Analytics | Live dashboards included | Requires third-party BI tools |
| Support | Single point of contact | Multiple support teams |
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