Everything You Need. Nothing You Don't.

Voice360 combines enterprise-grade phone systems, intelligent CRM, and cutting-edge AI into one unified platform. Stop juggling multiple tools and start delivering exceptional customer experiences.

AI Agents That Actually Work

Deploy intelligent AI agents that handle calls, texts, and chats with human-like conversations and zero downtime.

Real-Time Voice AI

Natural conversations with 0.3-second response time and 99.8% accuracy rate.

  • Powered by GPT-4o for intelligent responses
  • ElevenLabs integration for natural TTS
  • Supports 50+ languages and dialects
  • Real-time sentiment analysis
  • Context-aware conversation memory

Text & Chat AI

Automated responses across SMS, MMS, and live chat with intelligent routing.

  • AI-powered SMS/MMS responses
  • Live chat automation
  • Email auto-responses
  • Smart escalation to humans
  • Conversation history tracking

Knowledge Base & RAG

Train your AI with custom knowledge bases using RAG (Retrieval-Augmented Generation).

  • Upload company documentation
  • Product information training
  • FAQ automation
  • Vector embeddings for accuracy
  • Continuous learning capabilities

Custom Voice Cloning

Create branded AI voices that match your company's personality and tone.

  • Custom voice profiles
  • Emotional expression control
  • Brand-aligned personalities
  • Multiple voice options
  • Natural intonation and pacing

Smart Call Handling

AI handles complex scenarios including qualification, scheduling, and support.

  • Lead qualification and capture
  • Appointment booking via AI
  • Technical support troubleshooting
  • Order taking and processing
  • Intelligent call routing

AI-Powered Integrations

AI connects with your existing tools and manages integrations intelligently.

  • CRM sync (Salesforce, HubSpot, Pipedrive)
  • Calendar integration (Google, Outlook)
  • Support platforms (Zendesk, Freshdesk)
  • Team tools (Slack, Microsoft Teams)
  • Custom API connections

AI Performance Analytics

Track AI agent performance with detailed metrics and conversation insights.

  • Call transcription & analysis
  • Customer satisfaction scoring
  • Conversation flow optimization
  • ROI tracking and reporting
  • A/B testing capabilities

Enterprise-Grade Phone System

Complete cloud PBX with advanced call routing, queuing, recording, and management tools.

Cloud PBX

Full-featured business phone system with zero hardware required.

  • Unlimited extensions
  • Local & toll-free numbers
  • Call forwarding & transfer
  • Call parking & paging
  • Intercom functionality

Call Queues & Groups

Intelligent call distribution with unlimited queues and ring groups.

  • Unlimited call queues
  • Custom ring strategies
  • Music on hold customization
  • Queue priority management
  • Real-time queue monitoring

Call Recording

Automatic call recording with secure cloud storage and easy playback.

  • On-demand or automatic recording
  • Secure cloud storage
  • Search and filter recordings
  • Configurable retention (90/180/365 days)
  • Compliance-ready archiving

Advanced IVR

Multi-level IVR menus with time-based routing and custom announcements.

  • Drag-and-drop menu builder
  • Time-based routing rules
  • Holiday scheduling
  • Custom audio prompts
  • Nested menu support

Voicemail to Email

Automatic voicemail transcription and delivery to email or SMS.

  • Email delivery with audio attachment
  • AI-powered transcription
  • SMS notifications
  • Voicemail-to-text
  • Custom greetings per extension

Conference Bridge

Built-in audio conferencing for team meetings and client calls.

  • Unlimited conference rooms
  • PIN protection
  • Moderator controls
  • Join/leave announcements
  • Recording capabilities

Built-In CRM

Powerful customer relationship management integrated directly with your communications platform.

Contact Management

Centralized contact database with complete interaction history.

  • Unlimited contact storage
  • Custom fields and tags
  • Automatic call logging
  • Contact notes and attachments
  • Complete interaction history

Sales Funnels

Visual pipeline management to track deals through your sales process.

  • Customizable pipeline stages
  • Drag-and-drop deal management
  • Lead tracking and scoring
  • Win/loss tracking
  • Sales velocity metrics

SMS & MMS Campaigns

Engage customers with text messaging campaigns and multimedia content.

  • Bulk SMS messaging
  • MMS with images and videos
  • Campaign scheduling
  • Delivery tracking
  • Two-way conversations

Multi-Channel Communications

Engage customers across voice and text channels with unified AI-powered conversations.

Voice Calls

Inbound and outbound calling with AI assistance and call analytics.

  • Unlimited calling plans available
  • Click-to-dial from browser
  • Chrome extension for web dialing
  • Call screening and filtering
  • HD voice quality

SMS & MMS

Business texting with multimedia support and AI-powered responses.

  • Two-way SMS conversations
  • Image and video messaging (MMS)
  • Bulk messaging campaigns
  • Message templates
  • Auto-reply capabilities

Live Chat

Website chat widget with AI-powered assistance and human handoff.

  • Customizable chat widget
  • AI chatbot automation
  • Seamless human takeover
  • Visitor tracking
  • Conversation history

Real-Time Analytics & Reporting

Make data-driven decisions with comprehensive dashboards and customizable reports.

Live Dashboards

Real-time visibility into call center operations and team performance.

  • Active calls monitoring
  • Queue statistics
  • Agent status tracking
  • Call volume trends
  • Customizable widgets

Call Detail Records (CDR)

Complete call history with searchable records and flexible reporting.

  • Detailed call logs
  • Duration and cost tracking
  • Advanced filtering
  • CSV export capabilities
  • Long-term storage (90/180/365 days)

Agent Performance

Track individual and team performance with detailed metrics.

  • Calls handled per agent
  • Average handle time (AHT)
  • First call resolution (FCR)
  • Customer satisfaction scores
  • Leaderboards and gamification

Revenue Analytics

Track revenue impact and ROI from your communications platform.

  • Conversion rate tracking
  • Revenue attribution
  • Pipeline value analysis
  • Cost per acquisition
  • ROI calculators

Customer Satisfaction

Measure and improve customer experience with CSAT and NPS tracking.

  • Post-call surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Sentiment analysis
  • Feedback collection

Custom Reports

Build and schedule custom reports tailored to your business needs.

  • Report builder interface
  • Scheduled email delivery
  • Multi-format export (PDF, CSV, Excel)
  • Historical comparisons
  • White-label reports

Seamless Integrations

Connect Voice360 with your existing tools or use it as a standalone platform.

CRM Integrations

Native integrations with leading CRM platforms.

  • Salesforce sync
  • HubSpot integration
  • Pipedrive connector
  • Zoho CRM support
  • Monday.com workflows

Team Collaboration

Stay connected with team communication tool integrations.

  • Slack notifications
  • Microsoft Teams integration
  • Google Workspace sync
  • Office 365 support
  • Zoom integration

Support Platforms

Connect with help desk and ticketing systems.

  • Zendesk integration
  • Freshdesk connector
  • Intercom sync
  • Help Scout support
  • ServiceNow integration

E-Commerce

Integrate with e-commerce platforms for order management.

  • Shopify integration
  • WooCommerce support
  • Magento connector
  • BigCommerce sync
  • Square POS integration

Developer API

Build custom integrations with our comprehensive REST API.

  • RESTful API architecture
  • WebSocket support for real-time
  • Webhook events
  • API documentation
  • SDK libraries

Zapier & Automation

Connect to 1000+ apps through Zapier integration.

  • 1000+ Zapier app connections
  • Automated workflows
  • Trigger-based actions
  • Multi-step zaps
  • No-code automation

Enterprise-Grade Security

Bank-level encryption and compliance certifications to protect your business and customer data.

SOC 2 Type II Certified

Independently audited security controls and procedures.

  • Annual SOC 2 audits
  • Security control monitoring
  • Third-party validation
  • Compliance reporting
  • Risk management frameworks

HIPAA Compliant

Protected health information (PHI) handling for healthcare organizations.

  • Business Associate Agreement (BAA)
  • Encrypted data storage
  • Access controls and logging
  • HIPAA compliance training
  • Regular security assessments

Data Encryption

End-to-end encryption for data in transit and at rest.

  • TLS 1.3 encryption
  • AES-256 data storage
  • Encrypted call recordings
  • Secure key management
  • Zero-knowledge architecture options

Access Control

Role-based permissions and multi-factor authentication.

  • Role-based access control (RBAC)
  • Multi-factor authentication (MFA)
  • Single sign-on (SSO) support
  • IP whitelisting
  • Session management

Infrastructure Security

Enterprise-grade cloud infrastructure with high availability.

  • Cloud infrastructure
  • 99.95% uptime SLA
  • DDoS protection
  • Regular security patches
  • Disaster recovery planning

Workflow Automation

Automate repetitive tasks and streamline your business processes.

Smart Campaigns

Automated outbound calling and messaging campaigns with AI optimization.

  • Bulk SMS/MMS campaigns
  • Automated calling campaigns
  • Lead nurturing sequences
  • A/B testing capabilities
  • Campaign performance analytics

Auto-Provisioning

Automatic service provisioning for phone numbers and features.

  • DID number provisioning
  • Port order automation
  • Automatic feature activation
  • Service order processing
  • Carrier integration

AI-Powered Automation

Intelligent automation that learns and improves over time.

  • Predictive lead scoring
  • Smart routing optimization
  • Conversation summarization
  • Automatic data enrichment
  • Sentiment-based escalation

Voice360 vs. Traditional Solutions

See how Voice360 compares to piecing together multiple platforms.

Feature Voice360 Traditional Setup
Phone System + CRM + AI All-in-one platform Multiple vendors, separate logins
AI Voice Agents Built-in, ready to deploy Requires custom development
Setup Time Minutes Weeks to months
Monthly Cost $35/user $100-200+/user (multiple subscriptions)
Omnichannel Support Voice, SMS, email, chat, social Limited or requires add-ons
Integration Effort Pre-built or API Custom integration work required
Real-Time Analytics Live dashboards included Requires third-party BI tools
Support Single point of contact Multiple support teams

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